:root{--bg: #f6f7fb;--sidebar: #322e6e;--sidebar-2: #26235a;--sidebar-ink: #c7d0 ;--panel: #ffffff;--ink: #1c2434;--muted: #7b8499;--line: #eaedf3;--brand: #6d5efc;--brand-soft: #efedff;--green: #18b58a;--green-soft: #e6f7f1;--amber: #f6a609;--amber-soft: #fef4e2;--red: #ef5b54;--red-soft: #fdecea;--violet: #a855f7;--violet-soft: #f5ebff;--shadow: 0 1px 2px rgba(20, 30, 60, .04), 0 6px 20px rgba(20, 30, 60, .05);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased}.layout{display:grid;grid-template-columns:248px 1fr;min-height:100vh}@media (max-width: 880px){.layout{grid-template-columns:1fr}.sidebar{display:none}}.sidebar{background:linear-gradient(180deg,var(--sidebar),var(--sidebar-2));color:#fff;padding:22px 16px;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;gap:10px;font-weight:800;font-size:20px;letter-spacing:.3px;padding:4px 8px 22px}.brand .dot{width:28px;height:28px;border-radius:8px;background:var(--brand);display:grid;place-items:center;font-size:14px}.nav-label{color:#ffffff73;font-size:11px;text-transform:uppercase;letter-spacing:.08em;padding:16px 10px 8px}.nav-item{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:10px;color:#ffffffc7;font-size:14px;font-weight:500;cursor:pointer;margin-bottom:2px;transition:background .15s,color .15s;border:none;background:none;width:100%;text-align:left}.nav-item:hover{background:#ffffff14;color:#fff}.nav-item.active{background:#ffffff24;color:#fff}.nav-item svg{width:18px;height:18px;opacity:.9}.sidebar-footer{position:absolute;left:16px;right:16px;bottom:18px;font-size:11px;color:#ffffff73;text-align:center;border-top:1px solid 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540px){.kpi-grid{grid-template-columns:1fr}}.kpi-grid.four{grid-template-columns:repeat(4,1fr)}@media (max-width: 1100px){.kpi-grid.four{grid-template-columns:repeat(2,1fr)}}@media (max-width: 540px){.kpi-grid.four{grid-template-columns:1fr}}.card{background:var(--panel);border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow);padding:18px}.card h2{font-size:13px;margin:0 0 16px;color:var(--ink);font-weight:700}.kpi{display:flex;flex-direction:column;gap:6px}.kpi .top{display:flex;align-items:center;justify-content:space-between}.kpi .label{color:var(--muted);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.03em}.kpi .icon{width:38px;height:38px;border-radius:11px;display:grid;place-items:center}.kpi .icon svg{width:19px;height:19px}.kpi .value{font-size:28px;font-weight:800;line-height:1.1}.kpi 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.dot{width:34px;height:34px;border-radius:10px;background:var(--brand);color:#fff;display:grid;place-items:center}.login-brand .dot svg{width:18px;height:18px}.login-sub{color:var(--muted);font-size:13px;margin:8px 0 24px}.login-card label{font-size:12px;font-weight:700;color:var(--muted);margin-bottom:6px;text-transform:uppercase;letter-spacing:.03em}.login-card input{border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:14px;margin-bottom:16px;outline:none;transition:border-color .15s}.login-card input:focus{border-color:var(--brand)}.login-error{background:var(--red-soft);color:var(--red);font-size:13px;padding:9px 12px;border-radius:9px;margin-bottom:14px}.login-btn{background:var(--brand);color:#fff;border:none;border-radius:10px;padding:12px;font-size:15px;font-weight:700;cursor:pointer;transition:background .15s}.login-btn:hover:not(:disabled){background:#5b4ce8}.login-btn:disabled{opacity:.6;cursor:default}.login-footer{text-align:center;color:var(--muted);font-size:11px;margin-top:22px}.user-chip{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--ink)}.user-chip .avatar{width:30px;height:30px;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px}.logout-link{border:none;background:none;color:var(--muted);font-size:13px;cursor:pointer;font-weight:600}.logout-link:hover{color:var(--red)}@media (max-width: 1000px){.topbar{flex-direction:column;align-items:flex-start}.topbar>div:last-child{width:100%}}@media (max-width: 880px){.main{padding:16px 14px 40px}.topbar h1{font-size:19px}.range{overflow-x:auto;max-width:100%;-webkit-overflow-scrolling:touch}.range button{white-space:nowrap;padding:7px 11px}.kpi .value{font-size:24px}}@media (max-width: 700px){.card>table{display:block;overflow-x:auto;-webkit-overflow-scrolling:touch}.live-strip{grid-template-columns:1fr 1fr}.date-range{flex-wrap:wrap}}@media (max-width: 420px){.live-strip{grid-template-columns:1fr}.user-chip span:last-child{display:none}}.report-header{display:none}.chart-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-bottom:8px}.chart-head h2{margin:0}.chart-stats{font-size:12px;color:var(--muted)}.chart-stats b{color:var(--ink)}@media print{@page{margin:14mm}body{background:#fff}.sidebar,.toolbar,.topbar-user .logout-link,.icon-btn,.btn-ghost,.live-strip{display:none!important}.layout{display:block}.main{padding:0;max-width:none}.topbar{display:none}.report-header{display:block!important;margin-bottom:18px}.report-header h1{font-size:22px;margin:0 0 4px}.report-header .meta{color:#555;font-size:12px}.report-header .brandline{margin-top:8px;font-size:11px;color:#888}.card{break-inside:avoid;box-shadow:none;border:1px solid #ddd}.section-title{break-after:avoid}.row2{grid-template-columns:1fr 1fr}}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#141e3c73;display:grid;place-items:center;padding:20px;z-index:50}.modal{background:#fff;border-radius:18px;box-shadow:0 24px 70px #141e3c59;width:100%;max-width:760px;max-height:88vh;overflow:auto;padding:24px}.modal-head{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:18px}.modal-head h2{margin:0;font-size:18px}.modal-head p{margin:4px 0 0;color:var(--muted);font-size:13px}.modal-close{border:none;background:none;font-size:18px;color:var(--muted);cursor:pointer}.report-grid{display:grid;gap:14px;grid-template-columns:repeat(2,1fr)}@media (max-width: 600px){.report-grid{grid-template-columns:1fr}}.report-tpl{text-align:left;border:1px solid var(--line);background:#fff;border-radius:14px;padding:16px;cursor:pointer;display:flex;flex-direction:column;gap:8px;transition:border-color .15s,box-shadow .15s}.report-tpl:hover{border-color:var(--brand);box-shadow:var(--shadow)}.report-tpl .icon{width:40px;height:40px;border-radius:11px;display:grid;place-items:center}.report-tpl .icon svg{width:20px;height:20px}.tpl-title{font-weight:700;font-size:15px}.tpl-desc{font-size:12px;color:var(--muted);line-height:1.5}.tpl-go{font-size:12px;font-weight:700;color:var(--brand);margin-top:2px}@media print{body[data-report=exec] .sec-queues,body[data-report=exec] .sec-agents,body[data-report=queues] .sec-overview,body[data-report=queues] .sec-satisfaction,body[data-report=queues] .sec-agents,body[data-report=agents] .sec-overview,body[data-report=agents] .sec-volume,body[data-report=agents] .sec-satisfaction,body[data-report=agents] .sec-queues,body[data-report=volume] .sec-satisfaction,body[data-report=volume] .sec-queues,body[data-report=volume] .sec-agents,body[data-report=satisfaction] .sec-overview,body[data-report=satisfaction] .sec-volume,body[data-report=satisfaction] .sec-queues,body[data-report=satisfaction] .sec-agents{display:none!important}}
